In day-to-day business, communication is an essential factor, not only in order to contact customers and suppliers, but also internally between employees and departments. Depending on the company, the needs vary considerably, as well as the means used to carry out this task Buy email database. After all, each telephone system has its differences, albeit subtle, as it is adapted to a specific need. One of the most widely used solutions today is Centrex IP, also known as virtual PBX. In this article we will clear up all your doubts about it, what are the differences compared to other solutions and we will show you what its advantages are. What is an IP Centrex? As we have said before, it is nothing more than a way to call the virtual switchboard . This term is a shortened version of the English term Central Exchange . We refer to a centralized telephony service that is hosted in the cloud or on a server external to the company Buy email database.
One of its most notable Buy email database features is that it has a peculiarity, and that is that the voice travels over the Internet. Until relatively recently, it was common to find physical switchboards in companies that required additional installation and maintenance costs, in addition to occupying a large amount of office space. To add another inconvenience, it was common that if there was a failure in the switchboard, the company was paralyzed, and therefore, also its communications. Fortunately, this fact has changed. Thanks to IP Centrex and depending on the operator, the installations that have to be carried out are minimal or may not even be necessary. PBX, IP PBX: how are they different from IP Centrex? There are other solutions similar to the virtual switchboard, although as we said at the beginning, they have some differences depending on the needs of the company, which we will explain below Buy email database.
Traditional PBX or PABX The PBX (for its acronym in English Private Exchange Branch ), also known as PABX (Private Automatic Branch Exchange) Buy email database. It is a system that connects the company network with the public telephone network through trunk lines, but unlike the one we will see below, it does not work through the Internet. It is used to manage internal and external calls and is usually a device installed in the company, belonging to it and not to a telephone company. That is why it is called Private or Private. The device is different from that of the Internet network, and in this case, it resembles a traditional physical switchboard, although the space it occupies is much smaller and it has more functionalities such as call queues, music on hold customization , call transfer… Its biggest disadvantage is that it requires large investments in installation and maintenance Buy email database.